Conference calls are a simple way of meeting with people who are farther apart from each other since a caller is able to speak to several people at the same time through telephone calls. When doing conference calls, the participants can just listen and respond to the caller or they just listen without responding. A conference call has been designed that the call will make call to a participant the add the other participants to the call. Other than being called, the participants can also make calls to join the conference call by dialing a specified telephone number that will connect to a gadget that links various telephone lines. The name of the device that does the linking is known as a conference bridge.
There are companies that have specialized in installing and maintaining the conference bridge to enhance the conference calls for various companies. Since the participants require telephone numbers as well as PIN codes to help them in accessing the conference call, the service providers are also required to provide them. The service providers are also able to do dial-out for the participants so as to connect them on the line and introduce them to the other parties. Other services that the providers can offer include the advanced features in the conference call such as muting participants, muting lines as well as activating the recording feature for the conference call.
Free conference calls are also a type of call allowing multiple of participants to meet when they are distance apart and it has no fee to organize the calls but only pays for origination of the call, transport and the termination. The service provider that offer free conference calls usually have an arrangement to share on revenue generated with the phone company in the locality. The local phone company usually hosts the conference bridge that links different telephone calls and then they are given a share of the charge for terminating access that is collected for connecting various calls. Other than making a call to each participant in a conference call which might be quite expensive, it is easier to use the free conference calls to pass the intended message.
A suitable conference call service provider should always enhance the quality of the calls by ensuring that the service is consistent and the quality of the sound is good. Flexibility of the conference call should be enhanced such as when there is a new member who is joining. To enhance trust from their clients, they should ensure that the all the cost that accrue with the conference call have been outlined and should be affordable. The customer service should be efficient and avoid keeping clients for long before attending to them if there are issues.